As much as I like the new Battlefield: Bad Company, I am getting more annoyed by the lack of support from the publisher Electronic Arts (EA).
The game was released locally on the 27th of June 2008 and it seems that despite having a private beta and a public demo, their systems just can’t handle basic things like linking of a Xbox LIVE Gamertag so you can see your stats online. Well not just see your stats, but get weapon unlocks through the Find all Five promotion.
So what exactly is this issue I’m talking about. Well when you log into the Bad Company web site using your EA.com profile you are supposed to be able to access your My Soldier page and upon doing so get sent an unlock code for a weapon. However when I log in I get the following error message:
So I logged a support issue on the 30th of June 2008 with the South African EA support office as my EA profile clearly has my Xbox LIVE Gamertag associated with it. You can see that below:
Unfortunately its now over two weeks later and my Bad Company profile still reflects the issue above. I tried to make it easier for the South African support person but to date I haven’t found a working solution to the problem. I have been told a few times that the problem should be fixed, but each time I try logon, I get the same error message.
Apparently the EA site runs off Oracle databases and there have been issues in the backend that have required Oracle engineers to sort out. I just personally wish they’d sort it out so I can enjoy playing my copy of the game with the weapons I’m entitled to.
Oh and if you’re trying to gain Veteran status for owning other Battefield titles, you might be out of luck, as their system reports that the keys are invalid. A friend of mine opened a brand new copy of an older Battlefield game and the site reported it was already registered on their system.
While I’m ranting I’d like to point out how unfair it is that the Find all Five promotion doesn’t recognize South Africans that pre-order through the local retail channel. C’mon make it fair EA!
Great game EA, unfortunately I can’t say the same for your support.
2 thoughts on “Battlefield: Bad Company – great game, lousy support”
it seems like everyone is having this problem. The weird thing is that while everyone is trying to get veteran gun, when I signed in to the Ea.com, it gave my battlefield bad company account on xbox 360 the free veteran gun.
Biggest complaint is lag, I’ve had multiple daily episodes of getting killed by squad members who said I wasn’t even there. Once I was standing right in front of one and he ran up and knifed the fence to open it…killing me. He said he never saw me there.
I’ve shot about 300 people…at least…point blank w/ a spas 12 or unloaded a whole clip from an M16 into a guys face..then I get stabbed and he’s not even injured. I played w/ a friend last week, and I came up a ladder, took 1 step and shot him in the face. Then I died. He said I wasn’t even up the ladder when he killed me!!
I don’t know where the lag is or whether it’s Ea servers or my 3 MPS dsl, which SHOULD be fine. But its very aggravating. And unfortunately as with everything EA ( like the NASCAR series, which is so buggy its unplayable every year, and there’s never a response from support, not even acknowledgment of major issues..) there’s lots of release glitz then nothing. Their support is the worst I’ve ever seen from a major company and they just don’t care.
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