South African Xbox 360 Troubleshooting Guidance

I can see flashing red lights on my console

Seeing flashing red lights on your console’s Ring of Light is not always a bad thing. A lot of people see flashing red lights and think the dreaded Red Ring of Death (RRoD) has struck and often its just a case of a loose video cable. Here is a quick guide as to what you see courtesy of ZeroDesolation:

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\ / One red light flashes on the Ring of Light and you receive an error message: Hardware failure. Restart the console. Contact Xbox Customer Service if the problem is not resolved. If the agent cannot help you resolve this issue, you will have to return the console to Microsoft for repair.

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\ / Two red lights flash on the Ring of Light: This behaviour occurs when the console is too hot. Power down for a while. Check sufficient ventilation. Verify the cooling fan is working. If the two lights continue to flash red after you tried the solutions, contact Xbox Customer Service. If the agent cannot help you resolve this issue, you will have to return the console to Microsoft for repair.

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\ / Three red lights flash on the Ring of Light: Hardware failure. Restart the console. Contact Xbox Customer Service if the problem is not resolved. If the agent cannot help you resolve this issue, you will have to return the console to Microsoft for repair.

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\ / Four lights flash red on the Ring of Light: The A/V cable is not correctly connected to the Xbox 360 console. The cable is not being detected by the console. Verify proper installation of the A/V Cable. This error will not occur if the cable is improperly plugged into a TV or VCR. Try another cable. If the four red lights continue to flash after you follow these troubleshooting steps, the Xbox 360 console may have to be repaired.
Contact Xbox Customer Service.

What is covered by warranty?

Your console comes with a one (1) year warranty for manufacturing defects and faulty parts. Microsoft has stated that each console will be covered by a three (3) year warranty only for the 3 flashing red lights (RRoD) issue. Both warranties run from the day of purchase.

What isn’t covered by warranty?

The following items are not covered by warranty:

  • If the console has been opened, tampered with in anyway or any of the seals on your Xbox360 are broken.
  • Lightening strikes and power surges.
  • Power Supplies.

International consoles and out-of-warranty claims are chargeable.

Warranty Repair & Swapout

South African Xbox 360 owners that have encountered a problem with their Xbox 360 consoles can either download a copy of the Warranty Procedure Claim Form (522 KB), complete it and fax the form including proof of purchase to MiDigital or complete the online Xbox 360 Claim Form. The relevant telephone numbers are contained in the document.

After changing consoles you can use the License Transfer Tool to transfer licenses from your old Xbox 360 console to your new console. Note that this can only be done once per year, so make sure you are happy with your new console hardware before doing the transfer.

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