Battlefield: Bad Company – great game, lousy support

Battlefield: Bad Company As much as I like the new Battlefield: Bad Company, I am getting more annoyed by the lack of support from the publisher Electronic Arts (EA).

The game was released locally on the 27th of June 2008 and it seems that despite having a private beta and a public demo, their systems just can’t handle basic things like linking of a Xbox LIVE Gamertag so you can see your stats online. Well not just see your stats, but get weapon unlocks through the Find all Five promotion.

So what exactly is this issue I’m talking about. Well when you log into the Bad Company web site using your EA.com profile you are supposed to be able to access your My Soldier page and upon doing so get sent an unlock code for a weapon. However when I log in I get the following error message:

We're sorry, but it looks like no Xbox Live Gamertag or PlayStation Network name has been linked with your EA Account.

So I logged a support issue on the 30th of June 2008 with the South African EA support office as my EA profile clearly has my Xbox LIVE Gamertag associated with it. You can see that below:

Current Active Profile

Unfortunately its now over two weeks later and my Bad Company profile still reflects the issue above. I tried to make it easier for the South African support person but to date I haven’t found a working solution to the problem. I have been told a few times that the problem should be fixed, but each time I try logon, I get the same error message.

Apparently the EA site runs off Oracle databases and there have been issues in the backend that have required Oracle engineers to sort out. I just personally wish they’d sort it out so I can enjoy playing my copy of the game with the weapons I’m entitled to.

Oh and if you’re trying to gain Veteran status for owning other Battefield titles, you might be out of luck, as their system reports that the keys are invalid. A friend of mine opened a brand new copy of an older Battlefield game and the site reported it was already registered on their system.

While I’m ranting I’d like to point out how unfair it is that the Find all Five promotion doesn’t recognize South Africans that pre-order through the local retail channel. C’mon make it fair EA!

Great game EA, unfortunately I can’t say the same for your support.