Telkom in the dwang for claims

image It looks like Telkom is in a bit of a pickle over its recent “Do Broadband” advertising. A post on MyBroadband details the complaint from a consumer that says its false advertising.

Mr Moorad lodged a consumer complaint against Telkom’s “do” broadband campaign, arguing that the advertisements claims of being suitable for ‘movies, gaming and music’ is misleading.

According to the ASA website, the complainant submitted that the advertising states that one can “do” music, movies and on-line gaming, but only affords the user 1GB. “This is misleading as a DVD-quality movie is at least 4GB and online gaming needs at least 20 GB monthly to play daily.”

While I agree that the “do movies” claim is a little bit of a stretch as I doubt Telkom would promote torrents and illegal movie sharing. They must surely be referring to paid movie downloads, I can’t think why a consumer would want to pay for a highly compressed movies that are sub-DVD quality, can you?

I however don’t agree that to “do on-line gaming” you need at least 20GB monthly of bandwidth. Is Mr Moorad downloading the games before he plays them or maybe he is playing Battlefield 2. As an Xbox 360 gamer I regularly play on Xbox LIVE and its common to work on about 150MB per hour for serious online gaming including voice chatting. So 20GB equates to about 136 hours of online gaming per month which I believe is more than excessive. So the 1GB is quite capable of at least 6 hours of serious online gaming; or perhaps a whole month of online Sudoku.

In its submissions to ICASA, Telkom clearly stated that “Telkom’s ADSL service was never intended for bandwidth-hungry applications, such as gaming or online trading.”

This I find highly amusing to read. Telkom has clearly been caught out in its statements. Its time for the left hand to start talking to the right hand, and oh, while they figure that out, can they sort out the service delivery issues etcetera etcetera…

[tags]ASA,Telkom,ADSL,Xbox 360,Xbox LIVE[/tags]

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